Liverpool Science Park News & Press

Specialist market development company, Lead Creators has moved to offices at Liverpool Science Park to facilitate the rapid growth plans of the company and allow an increase in staff numbers by over 200 percent before the end of the year.

Relocating from serviced offices in Liverpool's Exchange Flags, where it currently employs nine people, the new 1,800 sq ft office will enable Lead Creators' to create its first SalesHub. A unique concept that will be rolled out across the UK over the next 12 months, SalesHub is an open plan creative space that will become the central contact point for all clients.

Commenting on the move, Lead Creators' director, Lee Hackett said: "As a local businessman I was keen to locate our first SalesHub in Liverpool and felt that the highly technical nature of Lead Creators' existing and target client base had a synergy with the occupiers at Liverpool Science Park. The new office has been specifically designed so clients feel comfortable regularly visiting us and can unobtrusively observe our staff in action.

"In addition the highly secure nature of Liverpool Science Park as an office location was paramount to us, as we are working towards achieving IS27001 information security standard."

This infrastructure allows Lead Creators to launch its most innovative service to date 'Your Sales Team Cloud', a proactive outsourced sales team. Providing support, on the scale and comparable quality of a larger sales force, 'Your Sales Team Cloud' adds real value to a business by helping to significantly grow sales revenues and improve customer service without the requirement to employ any more staff.

A cutting edge, on-demand service that is responsive to any businesses' needs, 'Your Sales Team Cloud' focuses on taking away the burden of sales administration tasks in a predictable, cost effective and risk mitigated manner. By fully integrating with an existing team no matter how complex or involved the product, service or process, 'Your Sales Team Cloud' can handle tasks such as incoming sales enquiries, customer service issues, diary management or producing quotations.

For businesses where there is no sales force in existence 'Your Sales Team Cloud' can be a cost effective alternative to achieving business growth without directly employing extra resource. When combined with lead generation and sales pipeline management services, 'Your Sales Team Cloud' closes the loop and enables Lead Creators to manage the entire sales process.
Outsourcing to 'Your Sales Team Cloud' can also boost the overall capacity of an existing sales team without the costs and management time associated with directly employing staff. Enabling existing sales and account management assets to work smarter and harder, 'Your Sales Team Cloud' increases the amount of time the sales force can dedicate to active selling or growing existing customer accounts. Therefore, it makes sound commercial sense that reducing the burden of administration tasks should result in increased performance from a sales team.

"Effectively managing the everyday tasks required of a sales team to ensure maximum active selling time is extremely difficult. But it is one balancing act that needs to be accurate in order to achieve overall business growth, especially if there is a requirement for the existing team to undertake technical or involved selling.

"That's why we have developed 'Your Sales Team Cloud', there is a real gap in the market for a transparent and rapid response service that only requires a short term commitment but provides a professional frontline sales resource that a growing business needs," explains Hackett.

The ability to be completely flexible is paramount for growing businesses where specific requirements could change on a daily basis. As a result 'Your Sales Team Cloud' can scale its services accordingly - for example, today 'Your Sales Team Cloud' could simply answer incoming enquiries but tomorrow it could provide information to prospective clients, such as sales collateral, formal quotations or deal with complex customer service issues. The exceptional calibre of 'Your Sales Team Cloud' staff ensures any eventuality is dealt with in a highly proficient and professional manner.

However, what makes 'Your Sales Team Cloud' really stand out from the crowd is the sophisticated IT and software being installed at Liverpool Science Park that guarantee the service is completely measurable and accountable across all the previously agreed key performance indicators. To ensure visibility at all times the business has access to every piece of information at anytime from anywhere in the world through Lead Creators' website portal. 

Ceramtek is a Liverpool-based tiling consultancy and a client that utilises 'Your Sales Team Cloud', as it has a small internal team that are rarely office based. Tyrone Grimes, managing director, Ceramtek Ltd explains: "We're a small extremely busy team that now relies on the flexible support from 'Your Sales Team Cloud' to guarantee all customer or new business enquiries are dealt with swiftly and efficiently. In fact I would say that we have increased the capacity of our existing team by 30 hours per week."

A one off initial set-up fee is charged at the beginning of the partnership with Lead Creators and after that time is billed at an agreed hourly rate* so a business only pays for what it uses. There are no hidden extras and all costs are kept within an agreed budget - which can be kept abreast of via Lead Creators' real time, custom built CRM system.

To find out more about how a business can benefit from 'Your Sales Team Cloud' or how it can be integrated with Lead Creators' Accelerated Market Entry Programmes, call 0844 822 3936 or visit www.leadcreators.co.uk.
*Standard terms and conditions apply and are available on request.