Over the last few months, we’ve been working hard with resident digital agency Elephant Digital to create an improved platform to optimise our community’s access to LSP’s facilities and services now that we have over 600 individuals working at the Park.
The result of this work is our new Community Portal, which will be launched on Monday 28 January 2019. The new portal will continue to offer access to all the essentials you are accustomed to, but will also introduce a more community-focused outlook than offered previously; where users can access specific information and news updates 24 hours a day, making bookings as well as log requests and faults individually rather than by company group.
Our aim in introducing the new portal is to improve user customer experience, taking on board feedback received from our regular community surveys and at our customer forums. The new design and functions have been designed to provide streamlined functionality and offer more choice to individuals when making bookings. Every person who works at LSP can have their own profiles too, taking away the pressure on a single point of contact for each business based here.
The new portal has also been developed so that the LSP team can better track usage of our free meeting room spaces. This will enable us to improve our spaces and their facilities based on what our companies actually use or need more of. We have also amended the length of time visitor parking spaces can be booked for, offering greater flexibility for companies and also the chance to maximise the time our five visitor parking spaces are in use. Each guest booked into a parking space will now automatically receive a confirmation email which includes directions to the Park. Members will now also be able to cancel bookings in person and monitor usage from colleagues to ensure double-bookings do not occur.
Finally, we have also introduced a Feedback function which will allow you to highlight any of the LSP team for praise when they go above and beyond or give us any confidential feedback on your experience at the Park. Features such as ‘Request A Fob’ and ‘Report a Fault’ have been migrated over with these being the most direct means of arranging these.
Moving forwards, the LSP Community Portal will be our team’s main vehicle for delivering building updates, broadcasting new and advertising upcoming events, in order to keep everyone in the loop. Individual login credentials will be shared shortly based on those your company has provided to us. If you think you may have not responded, please let us know so you don’t miss out on access to our facilities as well as important updates.
A huge thank you to the Elephant team for delivering such an impressive and experience driven portal. We look forward to receiving your feedback on the new system and are sure it will make everything that little bit easier at the Park!